The importance of service quality in bank selection for mortgage loans

By C. Lymperopoulos, I. Chaniotakis, M. Soureli. 2006

159 citations recorded by the source corpus.

Subfields: Accounting, Finance, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/b1ba8cca016642e17aff77b6edd206e12ba1eb82

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Accounting

1. Hanudin Amin
2. Thurasamy Ramayah

In Finance

1. Hanudin Amin

In Organizational Behavior and Human Resource Management

1. Osman Mahamad
2. Rahim Mosahab
3. L. Kheng
4. Julie Yu-Chih Liu
5. Thurasamy Ramayah
6. Houn-Gee Chen
7. Ming-Hsien Yang
8. Tsong Shin Sheu

Citations in the corpus

• The Impact of Service Quality on Customer Loyalty: A Study of Banks in Penang, Malaysia (2010, methodology): “…service organizations and industries to measure service quality including banks (Mc Alexander et al., 1994; Cowling & Newman, 1996; Levesque & Mc Dougall, 1996; Caruana et al., 2000; Caruana, 2002; Sureshchandar et al., 2002; Paswan et al., 2004; Seth et al., 2005; Lymperopoulos et al., 2006).”
• Choice criteria for Islamic home financing: Empirical investigation among Malaysian bank customers (2008, background): “Furthermore, an earlier investigation into mortgage or home loan financing was found in Lymperopoulos et al. (2006)”
• The impact of financial services quality and fairness on customer satisfaction (2012, background): “5 Service quality Service quality is the most important factor in deciding whether customers patronize a financial institution on a long-term basis (Lymperopoulos et al., 2006).”