Enabling Customer-Centricity Using Wikis and the Wiki Way

By Christian Wagner, Ann Majchrzak. Journal of Management Information Systems, 2006

350 citations recorded by the source corpus.

Subfields: Communication, Computer Science Applications

View Paper: https://www.semanticscholar.org/paper/a72169a7c7c3985e023265438e455d74ca5fae5b

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Citations in the corpus

Membership Turnover and Collaboration Success in Online Communities: Explaining Rises (2011, background): “is a robust setting for studying IT-enabled collaboration in online communities (Kane and Fichman 2009; Wagner and Majchrzak 2006).”
Information Technology and the Changing Fabric of Organization (2007, background): “…statistics on the use of the wiki page, allowing for reversions back to old versions, providing a discussion page in addition to the wiki page, and mechanisms to block inappropriate use of the site, were absolutely critical to the success of wiki-based communities (Wagner and Majchrzak 2007).”
Customer Engagement: Exploring Customer Relationships Beyond Purchase (2012, background): “But academics in information systems look at CE as the “intensity of customer participation with both representatives of the organization and with other customers in a collaborative knowledge exchange process” (Wagner and Majchrzak 2007, p. 20).”
A systemic and cognitive view on collaborative knowledge building with wikis (2008, background): “…knowledge-management (FuchsKittowski and Köhler 2005; Wagner 2006; Wagner and Bolloju 2005) as well as for educational purposes (Bruns and Humphreys 2005; Chong and Yamamoto 2006; Notari 2006; Wang and Turner 2005); in economical (Wagner and Majchrzak 2007) or in political contexts (Makice 2006).”
Customer knowledge management via social media: the case of Starbucks (2013, background): “Corporate discussion- forum services Allow organizations to provide knowledge for customers by publishing content related to their existing products and services, as well as ideas that are currently under experimentation (Wagner and Majchrzak, 2007).”
Knowledge Collaboration in Online Communities (2011, background): “Wagner and Majchrzak (2006) (2007) and Yates et al. (2009) identified the role of a " shaper " in an online community; shapers help organize the community's diverse threads into a coherent message so that knowledge gaps become more identifiable to the community.”
What motivates customers to participate in social commerce? The impact of technological environments and virtual customer experiences (2014, background): “Micro-blogging service is generally used as a relatively free and flexible medium for content creation and sharing among users [62].”
The Shoemaker's Children: Using Wikis for Information Systems Teaching, Research, and Publication (2009, positive): “My research on wikis, funded by the Society for Information Management, with Chris Wagner and Dave Yates (Majchrzak et al. 2006; Wagner and Majchrzak 2007) indicates that theories of cognitive coping (Beaudry and Pinnsonault 2005), elaboration likelihood (Sussman and Segal 2003), adaptive…”