Customer knowledge management via social media: the case of Starbucks

By Alton Yeow-Kuan Chua, Snehasish Banerjee. Journal of Knowledge Management, 2013

307 citations recorded by the source corpus.

Subfields: Communication, Sociology and Political Science, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/97d8c409c3fe499ebcefa9c931921d55f544a891