Total quality management, corporate social responsibility and performance in the hotel industry

By Carlos A. Benavides-Velasco, Cristina Quintana‐García, Macarena Marchante‐Lara. 2014

253 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/48355dff74a75a33fe8e1872f234bd498c24b44d

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Citations in the corpus

The Impact of Integrated Practices of Lean, Green, and Social Management Systems on Firm Sustainability Performance—Evidence from Chinese Fashion Auto-Parts Suppliers (2015, unknown): “[52], and Pätäri et al.”
The link among board characteristics, corporate social responsibility performance, and financial performance: Evidence from the hospitality and tourism industry (2020, background): “Further, most of these studies have focused on a particular sub-industry of the H&T industry, such as hotels (Benavides-Velasco et al., 2014; González-Rodríguez et al., 2019) or a single country (Benavides-Velasco et al.”
Corporate Social Responsibility and Sustainability. A Bibliometric Analysis of Their Interrelations (2021, background): “Saeidi et al. (2014), Benavides-Velasco et al. (2014), and Pätäri et al. (2014) have identified that there is an influence, at least indirect, by improving business dimensions, such as reputation and brand image, customer satisfaction, improvement of resources and capabilities, improvement of…”
The structural relationship between TQM, employee satisfaction and hotel performance (2017, background): “Similarly, Benavides-Velasco et al. (2014) investigated the effect of TQM on hotel performance in Spain, and the results of the study show that TQM plays an important role in increasing hotel performance.”
Corporate social responsibility and hotel performance: A view from Tehran, Iran (2019, background): “The environmental dimension pertains to actions that help conserve the natural environment such as minimising pollution and energy consumption, saving water and other resources and protecting biological diversity and natural heritage (Benavides-Velasco et al., 2014; Chung & Parker, 2010).”
Entrepreneurial leadership, performance, and sustainability of micro-enterprises in Malaysia (2018, background): “[37] discovered that the adoption of socially responsible approaches did improve firm performance.”