Customer satisfaction in a retail setting

By David J. Burns, Lewis Neisner. 2006

217 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9b237ebc83fd7748f68326050bd9ef044e338b7c

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Dev Jani
2. Heesup Han
3. Arturo Molina
4. Rodolfo Vazquez-Casielles
5. David Martín-Consuegra
6. Águeda Esteban
7. S. Tanford
8. Jinsoo Hwang

In Organizational Behavior and Human Resource Management

1. Dev Jani
2. Heesup Han
3. Arturo Molina
4. V. Iglesias-Argüelles
5. Rodolfo Vazquez-Casielles
6. David Martín-Consuegra
7. Concepción Varela-Neira
8. Águeda Esteban

In Sociology and Political Science

1. Dev Jani
2. Heesup Han
3. Arturo Molina
4. V. Iglesias-Argüelles
5. Rodolfo Vazquez-Casielles
6. David Martín-Consuegra
7. Concepción Varela-Neira
8. Águeda Esteban

Citations in the corpus

• An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector (2007, methodology): “The role affective dimension in establishment evaluation has not been overlooked by research ( Burns and Neisner, 2006”
• Investigating the key factors affecting behavioral intentions: evidence from a full-service restaurant setting. (2011, background): “) while others uphold the supremacy of cognition ( Burns and Neisner, 2006”
• The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context (2008, background): “Also, customers who experience more intense negative emotions are prone to less satisfaction in comparison with customers who experience no emotion or very little (Burns & Neisner, 2006; Menon & Dubé, 2000; Oliver, 1997; Smith & Bolton, 2002; Van Dolen et al., 2001; Zeelenberg & Pieters, 2004).”