V. Iglesias-Argüelles

Organizational Behavior and Human Resource Management · 2008

A researcher in the Science corpus: 1 paper; trusts 7 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 22 citations into it
• Sociology and Political Science — 16 citations into it
• Social Psychology — 10 citations into it

Whom V. Iglesias-Argüelles trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. James G. Maxham
2. J. Chébat
3. K. Schoefer

Papers from V. Iglesias-Argüelles's perspective

Ordered by how strongly the researchers V. Iglesias-Argüelles trusts endorse each paper. Same corpus, a different order for every researcher.

1. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
2. Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling
3. TOWARD AN UNDERSTANDING OF INEQUITY.
4. Towards an understanding of inequity
5. Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent
6. Ensuring greater satisfaction by engineering salesperson response to customer emotions
7. Inequity In Social Exchange
8. Satisfaction: A Behavioral Perspective on the Consumer
9. Justice strategy options for increased customer satisfaction in a services recovery setting
10. The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments

Their papers

• The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context (2008) — 106 citations