An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector

By David Martín-Consuegra, Arturo Molina, Águeda Esteban. 2007

466 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/bca532f5aa439df3dc2582987596ad85cc5d6411

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Shpëtim Çerri
2. Sulin Ba
3. Han Zhang

In Organizational Behavior and Human Resource Management

1. Shpëtim Çerri
2. Sulin Ba
3. Han Zhang
4. Jifeng Luo
5. Maryam Ghasemaghaei
6. Goran Calic

Citations in the corpus

• Exploring the Relationships among Service Quality, Satisfaction, Trust and Store Loyalty among Retail Customers (2012, background): “Other studies identify factors such as price (Martin-Consuegra et al., 2007) or store enviroment (Guenzi et al., 2006) as factors influencing customer trust and satisfaction.”
• The Effectiveness of Online Shopping Characteristics and Well-Designed Websites on Satisfaction (2012, background): “Prior research has demonstrated that price and perceived price fairness are important factors in a customer’s decision-making process (Lee and Overby 2004; Martín-Consuegra et al. 2007).”