The relationship among distributive and procedural justice and correctional life satisfaction, burnout, and turnover intent: An exploratory study

By E. Lambert, N. Hogan, Shanhe Jiang, O. Elechi, B. Benjamin, Angela Morris, J. Laux, Paula J. Dupuy. 2010

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Relationships among Emotional and Material Rewards, Job Satisfaction, Burnout, Affective Commitment, Job Performance, and Turnover Intention in the Hotel Industry (2020, background): “Hotel employees in particular experience feelings such as frustration and despair due to prolonged contact with customers in their work and show symptoms that include mental and physical fatigue during the process of dealing with customer complaints (Lambert et al., 2010).”
Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification (2021, background): “In particular, workers in the service industry, such as hotels, have frequent contact with customers owing to the nature of their work and may experience mental stress, such as frustration or despair in this process (Lambert et al., 2010; Yu et al., 2020).”
Whistle While You Work (2012, background): “Lambert et al. (2010) found procedural justice to be a positive predictor in a study of corrections officers, whereas Sardzoska and Tang (2009) reported a positive correlation for perceived corporate ethical values.”