Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification

By Jongsik Yu, Junghyun Park, Sunghyup Sean Hyun. 2021

259 citations recorded by the source corpus.

ABSTRACT Despite the ongoing outbreak of the novel COVID-19, few studies have been conducted on the stress arising from the pandemic. In this study, attributes of epidemic concerns perceived by hotel employees were examined, and their impact on work stress, employee well-being, self-rated mental health, organizational citizenship behavior, and employee-customer identification were verified. We found and verified four attributes based on qualitative and quantitative approaches. As a result of the structural equation analysis, it was found that the relationships between the proposed variables had significant effects. This study provides important insights into the impact of epidemics on hotel employee performance through the attributes of perceived epidemic concerns.

Subfields: Economics and Econometrics, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/d0a86ca6ef3ee2a79854c3d43e04ed7eff0231df

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In Organizational Behavior and Human Resource Management

1. Ildikó Rudnák
2. Ayman Alshaabani
3. Farheen Naz
4. R. Magda

Citations in the corpus

• Impact of Perceived Organizational Support on OCB in the Time of COVID-19 Pandemic in Hungary: Employee Engagement and Affective Commitment as Mediators (2021, background): “The emergence and spread of coronavirus (COVID-19) around the globe has posed a great danger to the health and lives of human beings [1].”