An empirical investigation of Web site characteristics, consumer emotional states and on-line shopping behaviors

By V. Mummalaneni. 2005

387 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/93b523d5af3a17c18d9f386453e95b58ed0cef12

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In Organizational Behavior and Human Resource Management

Citations in the corpus

The interactional effects of atmospherics and perceptual curiosity on emotions and online shopping intention (2010, background): “The results found in H1 and H2 are consistent with those found in previous studies in general (Eroglu et al. 2003; Menon & Kahn, 2002; Mummalaneni, 2005).”
The Effect of Servicescape Cleanliness on Customer Reactions (2010, methodology): “Since then, the impact of service environments (i.e., servicescapes) on pleasantness has been documented by various studies (Babin & Darden, 1995; Donovan & Rossiter, 1982; Mattila & Wirtz, 2001; Mummalaneni, 2005).”
Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding (2016, background): “, 2007), attracts customers for repeat visits and purchases (Mummalaneni, 2005) and influences brand loyalty intention in the service industry (Taylor, Hunter, & Lindberg, 2007).”
Toward a unified theory of consumer acceptance technology (2007, background): “Although the pleasure and arousal dimensions of affect have been examined in many marketing studies, the dominance dimension has frequently been left out (e.g., Baker, Levy, & Grewal, 1992; Mummalaneni, 2005; Sherman, Mathur, & Smith, 1997).”
Consumer responses to high-technology products: Product attributes, cognition, and emotions (2011, neutral): “…of formats of products (Bloch, 1995; Lai, 1991), services (Foxall and Greenley, 1999; Jang and Namkung, 2009), traditional brick-n-mortar stores (Baker, Levy, and Grewal, 1992), and online stores (Eroglu, Machleit, and Davis, 2001; Mazaheri, Richard, and Laroche, 2010; Mummalaneni, 2005).”
The role of atmospheric cues in online impulse-buying behavior (2013, background): “Website design also has an impact on pleasure and arousal, which result in different behavioral outcomes, including loyalty to the store, amount of time spent there, number of items purchased, and amount of money spent (Mummalaneni 2005).”
The influence of culture, emotions, intangibility, and atmospheric cues on online behavior (2014, background): “Several studies have developed online consumer behavior models and investigated the influence of website atmospherics on consumer behavior (Dailey, 2004; Eroglu, Machleit, & Davis, 2001, 2003; Hausman & Siekpe, 2009; Mummalaneni, 2005; Richard, 2005).”