Understanding hotel employees’ service sabotage: Emotional labor perspective based on conservation of resources theory

By Junghoon Lee, C. Ok. 2014

245 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/91223416731ac8fe8ca73bbb292bd1ba2040eb5a

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Xing Zhou
2. Xiaoshuang Dong
3. Jianfeng Ma
4. Junghoon Lee
5. C. Ok

In Sociology and Political Science

1. Xing Zhou
2. Xiaoshuang Dong
3. Jianfeng Ma
4. Junghoon Lee
5. C. Ok

Citations in the corpus

• Hotel Employee Work Engagement and Its Consequences (2016, background): “On the other hand, low quality relationships with managers (i.e., low LMX) and job dissatisfaction are common drivers of counterproductive behavior toward the customers and organization (Harris & Ogbonna, 2006; Lee & Ok, 2014).”
• Empowering supervision and service sabotage: a moderated mediation model based on conservation of resources theory. (2018, methodology): “In addition, the majority of this research has focused on antecedents of service sabotage: customer mistreatment (Skarlicki et al., 2008; Wang et al., 2011), customer-caused stressors (Kao et al., 2014), and negative emotions and moods among employees (Chi et al., 2015; Lee & Ok, 2014).”