Crisis Response Communication Challenges

By Joanne E. Hale, R. Dulek, D. Hale. 2005

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Weathering product-harm crises (2008, background): “Finally, companies often resort to advertising to restore trust in their affected brands (Hale et al. 2005).”
Mindful Learning in Crisis Management (2011, background): “Concentrating on the communication cycle in the immediacy of a crisis, Hale, Dulek, and Hale (2005) depict crisis response as a spiral of observation, interpretation, choice, and dissemination.”
Coordinating Expertise Among Emergent Groups Responding to Disasters (2007, background): “When emergent response groups first come together, members are likely not to ask one another about who knows what; instead, they are likely to ask about what is known about the situation and about the actions taken thus far (Dyer and Shafer 2003, Hale et al. 2005).”
The economics of COVID-19: initial empirical evidence on how family firms in five European countries cope with the corona crisis (2020, background): “It ranges from different perspectives (finance, accounting, management; Hale et al., 2005), strategic responses to a crisis (Baron et al.”