Conceptual Model of Student Satisfaction in Higher Education

By Helena Alves, Mário Lino Barata Raposo. 2007

446 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/8df4000075d6bd96ddc082e739be1ef14dd337fc

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In Organizational Behavior and Human Resource Management

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Citations in the corpus

Determinants of Student Loyalty in Higher Education: A Tested Relationship Approach in Latin America (2009, background): “Alves and Raposo (2007) included university’s image perceived by students and student satisfaction as potential predictors of student loyalty in Portugal.”
Student satisfaction in higher education: a meta-analytic study (2017, background): “Griffith (1996); Alves and Raposo (2007) Image Cognitive, affective, tangible and intangible perception that composes the image of the higher education institution.”
Service quality in higher education – a review and research agenda (2010, background): “), the recent literature shows that word-of-mouth is a consequence of satisfaction ( Alves and Raposo, 2007”
Student evaluations of teaching are an inadequate assessment tool for evaluating faculty performance (2017, background): “With regard to the teaching environment, researchers have consistently reported that image and tradition (Alves & Raposo, 2007), as well as the availability of adequate facilities, classrooms and resources at postsecondary institutions (Malik et al., 2010; Sakthivel, Rajendran, & Raju, 2005)…”
A framework for analysing higher education performance: students' satisfaction, perceived learning outcomes, and dropout intentions (2014, background): “The models could also be extended to cover other (i) behavioural intentions such as recommendations and loyalty (Alves & Raposo, 2007; Hennig-Thurau et al., 2001; Brown & Mazzarol, 2009), and giving to university as alumni (Sung & Yang, 2009); and also (ii) psychological variables such as…”
Service quality in a higher education context: an integrated model (2012, background): “However, another study examines service quality‐satisfaction relationship using the ECSI model, and finds that service quality directly affects satisfaction (Alves and Raposo, 2007).”
Antecedents and consequences of service quality in a higher education context: A qualitative research approach (2013, methodology): “A number of studies used the ECSI model in the higher education domain (Alves and Raposo, 2007; Brown and Mazzarol, 2009; Chitty and Soutar, 2004; Martensen et al., 2000).”
Student engagement: students' and teachers' perceptions (2014, background): “Alves and Raposo (2007) found support for the importance of student expectations. They tested a conceptual model of student satisfaction, reporting that expectations have a significant influence on student satisfaction. Voss, Gruber, and Szmigin (2007) found that students expected teachers to help t”
The Effect of Service Quality on Student Satisfaction and Student Loyalty: An Empirical Study. (2018, background): “…3 Lecturer, Pelita Indonesia School of Business, stefanichandra@staff.pelitaindonesia.ac.id 4 Dr., Faculty of Economics Lecturer, Universitas Bina Darma Palembang, Indonesia, priyono@binadarma.ac.id Alves & Raposo (2007); and Duarte, Raposo, & Alves (2012) considered SERQUAL as less precise.”