Determinants of Student Loyalty in Higher Education: A Tested Relationship Approach in Latin America
By José I. Rojas‐Méndez, Arturo Z. Vasquez-Parraga, A. Kara, Arcadio Cerda-Urrutia. 2009
215 citations recorded by the source corpus.
Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Strategy and Management
View Paper: https://www.semanticscholar.org/paper/6a3d17c2fb8d977a98911041674b0891717ac6c6
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In General Health Professions
In Organizational Behavior and Human Resource Management
In Strategy and Management
Citations in the corpus
- Service quality in a higher education context: an integrated model (2012, background): “In the context of higher education, student trust refers to their belief and confidence in the university’s integrity and reliable service performance (Rojas-Méndez et al., 2009).”
- Sticking with your university: the importance of satisfaction, trust, image, and shared values (2017, background): “We found evidence of impact from graduate satisfaction (Flavian, Guinaliu, and Torres 2005; Rojas-Méndez, Vásquez, and Kara 2009) and shared values (Morgan and Hunt 1994; Holdford and White 1997; Wong and Wong 2011).”
- Making sense of higher education: students as consumers and the value of the university experience (2014, background): “‘I will learn new things from the course’ (Ledden and Kalifatis 2010); ‘I am sure that the university staff were always acting in my best interest’ (Rojas-Méndez et al. 2009) – yet how can we know in which direction a respondent’s thoughts might gravitate, and which of these directions is likely to ”