Crisis Management: Advantages of a Relational Perspective
By John A. Ledingham, S. D. Bruning. 2000
124 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Public Administration
View Paper: https://www.semanticscholar.org/paper/8cc74d6db5c5a3f42bfddf4cd8ec51a11ce24391
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In Organizational Behavior and Human Resource Management
- Sung-Un Yang
- Minjung Sung
- Kenon A. Brown
- Candace White
- W. T. Coombs
- S. Jo
- Hongmei Shen
- Jeong-Nam Kim
In Public Administration
Citations in the corpus
- Organization–Public Relationships and Crisis Response Strategies: Impact on Attribution of Responsibility (2010, methodology): “Coombs (2007) noted that the bolstering crisis response posture is considered supplemental to other response strategies because they seem egocentric.”
- Student–university relationships and reputation: a study of the links between key factors fostering students’ supportive behavioral intentions towards their university (2009, background): “Coombs (2000) connected this definition with stakeholder theory: People are interdependent with one another when they need others for some reason and, 792 High Educ (2009) 57:787–811”
- An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches (2001, background): “holder expectations (Finet, 1994). Organizations build favorable relationship histories by meeting and exceeding stakeholder expectations (Coombs, 1999b). A crisis is one event or interaction within a larger relationship between an organization and its stakeholders. A crisis becomes part of that lar”
- Measurement of Organization–Public Relationships: Validation of Measurement Using a Manufacturer–Retailer Relationship (2006, background): “The relational perspective has been applied to a variety of public relations areas such as crisis management, customer-service providers, and symbolic and behavioral influences of employee volunteerism (Coombs, 2000; Ledingham & Bruning, 1998, 2001; Wilson, 2000).”