An Extended Examination of the Crisis Situations: A Fusion of the Relational Management and Symbolic Approaches

By W. T. Coombs, S. Holladay. 2001

352 citations recorded by the source corpus.

Subfields: Communication, Social Psychology, Philosophy

View Paper: https://www.semanticscholar.org/paper/6adacf70b8daf1570300cc803cd419f462934734

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Citations in the corpus

Attribution Theory as a guide for post-crisis communication research (2007, background): “Applied to crisis management, a victim crisis becomes treated as an accident crisis and an accident crisis becomes treated as an intentional crisis when either consistency is high (crisis history) or distinctiveness is low (negative relationship history) (Coombs & Holladay, 2001,2004).”
A Burden of Responsibility: The Role of Social Approval at the Onset of a Crisis (2014, background): “For example, Coombs and Holladay (2001) found a significant negative correlation between evaluators’ perceptions of crisis responsibility and an organization’s social approval.”
Organization–Public Relationships and Crisis Response Strategies: Impact on Attribution of Responsibility (2010, methodology): “Few empirical studies show the impact of relationships with an organization on the attribution of blame and responsibility for the crisis, even though the relationship between an organization and stakeholders can impact perception and management of the crisis (Coombs & Holliday, 2001 ).”
The Role of Emotional Response during an H1N1 Influenza Pandemic on a College Campus (2013, background): “…with trust in an organizational crisis are twofold: (a) increased effectiveness of organizational communication during a crisis (e.g., Kim & Yang, 2009; Lyon & Cameron, 2004), and (b) minimization of reputational and financial damage after a crisis (e.g., Coombs & Holladay, 2001, 2002; Lee, 2005).”
Impact of Past Crises on Current Crisis Communication (2004, background): “The model of the crisis situation advanced by Coombs and Holladay (2001) deserves greater scrutiny and testing.”
Implications of Stealing Thunder for the Impact of Expressing Emotions in Organizational Crisis Communication (2013, background): “For instance, when organizations have an unfavorable precrisis reputation, they are likely to be evaluated rather negatively throughout a crisis situation (Coombs & Holladay, 2001).”
An Integrated Model for Organization—Public Relational Outcomes, Organizational Reputation, and Their Antecedents (2007, background): “In terms of crisis management, Coombs (2000) and Coombs and Holladay (2001) studied the link between organization–public relationships and organizational reputation.”
Organizational response to adversity: Fusing crisis management and resilience research streams (2017, background): “Importantly, prior relationships are important in shaping effectiveness of meaning making, where a negative leader–organization relationship can negatively affect the organization’s reputation (Coombs & Holladay, 2001).”
Hong Kong Consumers' Evaluation in an Airline Crash: A Path Model Analysis (2005, background): “Studies by Coombs and Holladay (1996, 2001, 2002) proffered empirical supports in the effects of crisis seriousness on perception of crisis responsibility.”
The acceptance of responsibility and expressions of regret in organizational apologies after a transgression (2010, background): “), and positive word of mouth ( Coombs and Holladay, 2001”
Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007, background): “Research has established that crisis responsibility is negatively related to organizational reputation ( Coombs and Holladay, 1996, 2001 ).”