Making Invisible Work Visible: Using Social Network Analysis to Support Strategic Collaboration

By Rob Cross, Stephen P. Borgatti, Andrew Parker. 2002

983 citations recorded by the source corpus.

Subfields: Communication, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/8c648d56720765503037c8f272afce698d8efa78

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Citations in the corpus

Conservation stakeholder network mapping, analysis, and weaving (2011, methodology): “Cross et al. (2002) found that interventions to bridge administrative, functional, and other boundaries within a business was one of the most effective strategic uses of SNA.”
Mind the Gap: Organizational Learning and Improvement in an Underperforming Urban System (2012, background): “In addition, the survey instrument involved social network questions based on prior network studies (Cross and Parker 2004; Cross et al. 2002; Hite et al. 2005) and targeted both instrumental (expertise) and expressive (vent) relationships.”
Ambient Awareness and Knowledge Acquisition: Using Social Media to Learn "Who Knows What" and "Who Knows Whom" (2015, background): “Thus, short of actually seeing two people conversing, hearing reports that two people talked, or inferring communication partners based on team assignments, there are often few easy and accurate ways for workers to learn who knows whom (Cross et al. 2003).”
Visualization of interfirm relations in a converging mobile ecosystem (2008, background): “The majority of studies have visualized relations at the interpersonal (e.g Cross et al., 2002; Fleming et al., 2007) visualization of interfirm relations, particularly alliances, in whole networks have been scarce (Provan et al., 2007; Rosenkopf and Schilling, 2008).”
Entrepreneurial orientation and social capital as small firm strategies: A study of gender differences from a resource-based view (2006, background): “ Cross et al. (2002) see homophily as increasing the likelihood of communication in groups.”
Graph mining: Laws, generators, and algorithms (2006, neutral): “For example, Cross et al. [2002] use it to analyze the “invisible” patterns of interaction in organizations and map the informal networks in use.”
Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations (2013, background): “Workers often do now know that two of their colleagues have communicated, or what that communication was about, because it occurs through private channels such as e-mail or the telephone (Cross, Borgatti, & Parker, 2003).”
The Alignment of the Informal and Formal Organizational Supports for Reform: Implications for Improving Teaching in Schools (2010, background): “…propose ways to redesign the formal organization to better support knowledge transfer through advice networks, such as providing time and resources for “go to” people in the organization to help others as part of a sanctioned, official role in the organization (Cross, Parker, and Borgatti, 2002).”
Knowledge transfer in a tourism destination: the effects of a network structure (2009, methodology): “Social network analysis tools have thus been used to study such phenomena and have proved to be effective in explaining the general characteristics of networks (Birk, 2005; Cross, Parker, & Borgatti, 2000; Cross et al., 2002).”