Perceived Retail Crowding and Shopping Satisfaction: What Modifies This Relationship?

By K. Machleit, Sevgin A. Eroglu, Susanne Mantel. 2000

504 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/8ae86264d01182906923351cc800eacf6a9aad8f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. J. Chébat
2. M. Sirgy
3. Dohee Kim
4. Richard Michon
5. Markus Blut
6. G. Iyer
7. Choong‐Ki Lee
8. Dae-Young Kim

In Organizational Behavior and Human Resource Management

1. M. Sirgy
2. Dohee Kim
3. Markus Blut
4. G. Iyer
5. Choong‐Ki Lee
6. J. Chébat
7. Dae-Young Kim
8. Kyungrok Doh

In Sociology and Political Science

1. M. Sirgy
2. Dohee Kim
3. Choong‐Ki Lee
4. Dae-Young Kim
5. Kyungrok Doh
6. Lin Wen
7. K. Machleit
8. Jie Yang

Citations in the corpus

• Festival Tourists’ Emotion, Perceived Value, and Behavioral Intentions: A Test of the Moderating Effect of Festivalscape (2011, background): “There has been consensus on the conceptualization and operationalization of servicescape in marketing literature, but most of the previous literature focused solely on the physical surroundings, including all of the objective physical factors, such as ambient conditions, spatial layout and functiona”
• Examining the Differential Impact of Human Crowding Versus Spatial Crowding on Visitor Satisfaction at a Festival (2016, methodology): “Specifically, studies have demonstrated a negative relationship between crowding and consumer satisfaction (see for example Eroglu & Harrell, 1986; Machleit et al., 2000).”
• Marketing through instagram influencers: impact of number of followers and product divergence on brand attitude (2016, unknown): “However, the effect of divergence on perceived uniqueness appeared to be stronger when the number of followers triggered the idea that the product is not that unique after all, as many others are interested in it (Machleit et al., 2000).”
• Emotional response and shopping satisfaction Moderating effects of shopper attributions (2001, methodology): “Shopping satisfaction was measured with four 7-point Likert format items from Eroglu and Machleit, 1990 and Machleit et al., 1994. The coefficient a values were 0.82 and 0.80 for the student and non-student samples, respectively. Emotions were measured with two different emotion typology scales — Iz”
• Mall atmospherics: the interaction effects of the mall environment on shopping behavior (2005, background): “The impact of retail crowding on consumers’ emotions has been studied by Machleit et al. (2000).”
• Human factors in retail environments: a review (2012, background): “While some studies generally support the idea that retail crowding generates negative emotions (Eroglu et al., 2005a; Machleit et al., 2000) and customer satisfaction (Machleit et al.”
• Consequences of Perceived Crowding: A Meta-Analytical Perspective (2019, background): “When customers visit a specific store more often, they gain more expertise about the customer traffic patterns in that store (Machleit et al. 2000).”
• Does Cultural Difference Affect Customer’s rEsponse in a Crowded Restaurant Environment? a Comparison of American Versus Chinese Customers (2010, methodology): “When the number of people and/or objects in a limited space restricts or interferes with an individual’s activities and goal achievement, the individual will perceive that the environment is crowded (Machleit et al., 2000).”
• The Influence of Social Crowding on Brand Attachment (2018, background): “In a shopping environment, it can decrease consumer satisfaction (Eroglu, Machleit, and Barr 2005; Machleit, Eroglu, and Mantel 2000), shorten the time they spend shopping (Hui and Bateson 1991), and negatively affect their product evaluations (O’Guinn, Tanner, and Maeng 2015).”