Emotional response and shopping satisfaction Moderating effects of shopper attributions

By K. Machleit, Susanne Mantel. 2001

243 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/210af7a7c9709df3d212d62af56926b4693cbdcf

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In Marketing

1. Gang Li
2. Haiyan Song
3. M. Sirgy
4. Dohee Kim
5. Choong‐Ki Lee
6. Timothy J. Lee
7. Hae-Kyung Sohn
8. Yi-Ti Chiu

In Organizational Behavior and Human Resource Management

1. M. Sirgy
2. Dohee Kim
3. Choong‐Ki Lee
4. Timothy J. Lee
5. Hae-Kyung Sohn
6. Yi-Ti Chiu
7. Jai-Ok Kim
8. Sun-Jung Moon

Citations in the corpus

• The Visitors Behavioral Consequences of Experiential Marketing (2007, background): “Although, the impact of the emotion on the satisfaction has been demonstrated numerous times (e.g., Barsky & Nash, 2002; Bigné & Andreu, 2004; Machleit & Mantel, 2001; Mano & Oliver, 1993; Oliver, 1996; Westbrook & Oliver, 1991; Yoo, Park, & Maclnnis, 1998).”
• Enhancing consumer empowerment (2006, unknown): “, 1998), and such augmentation may be subsequently reflected in consumer spending (e.g. Donovan et al., 1994; Jones, 1999; Machleit and Mantel, 2001; Sherman and Smith, 1987; Smith and Sherman, 1993).”
• An empirical examination of perceived retail crowding, emotions, and retail outcomes (2009, background): “As the outcome of the shopping activities can be decided based on the summary emotional response of satisfaction, several studies (Machleit & Mantel, 2001; Machleit et al., 2000) used this construct as a surrogate of positive shopping activities and patronage decisions.”
• Examining the Differential Impact of Human Crowding Versus Spatial Crowding on Visitor Satisfaction at a Festival (2016, background): “The impact of positive and negative emotions on satisfaction has been demonstrated in previous studies (see for example Lee et al., 2008; Machleit & Mantel, 2001; Mano & Oliver, 1993; Westbrook, 1987).”
• Tourists’ impulse buying behavior at duty-free shops: the moderating effects of time pressure and shopping involvement (2017, background): “…et al., 1990), willingness to buy (Baker, Levy, & Grewal, 1992), the choice of commercial activities (Lin & Chen, 2013), shopping satisfaction (Machleit & Mantel, 2001), attitudes about stores (Dawson et al., 1990; Yoo, Park, & MacInnis, 1998), and urges to buy impulsively (Verhagen & van…”
• Emotions and dissonance in ‘ethical’ consumption choices (2013, background): “Research about pride in consumption is rather limited and located around the concepts of promotion and prevention pride (Higgins et al., 2001), pride and product desirability (Griskevicius, Shiota, & Nowlis, 2010), and the effect of emotions on shopping satisfaction (Machleit & Mantel, 2001).”
• The impact of consumer confusion from eco-labels on negative WOM, distrust, and dissatisfaction (2017, background): “Machleit and Mantel (2001) show in a retail context that emotional experience in shopping affects a variety of responses, such as approach behavior, spending levels, retail preference, choice, willingness to buy, and shopping satisfaction.”