Performance-enhancing internal strategic factors and competencies: impacts on financial success.

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Employee satisfaction, customer satisfaction, and financial performance: An empirical examination (2009, background): “Gursoy and Swanger (2007) suggest that in hospitality and tourism industry attention to service and customer satisfaction is considered to be a ‘‘given’’ factor, which is an expected and a natural part of day-to-day operations.”
The structural relationship between TQM, employee satisfaction and hotel performance (2017, background): “For example, Chi and Gursoy (2009), Gursoy and Swanger (2007) and DiPietro et al. (2014) examine the relationship between employee satisfaction and hotel financial performance, and the results show that employee satisfaction plays an important role in enhancing financial performance.”
Hotel performance: state of the art (2010, background): “, 2005; Tse and Olsen, 1988), identifying some critical factors for success (Gursoy and Swanger, 2007) or hotel IJCHM 22,7”
Industry's Expectations from Hospitality Schools: What has changed? (2012, background): “For a healthy financial performance, managers need to identify those internal strategic factors and develop action plans to improve performance in those areas (Gursoy & Swanger, 2007).”
Relationship between job satisfaction and organisational performance (2016, background): “The choice of these indicators depends on the research topic (Dotson & Allenby, 2010; Gursoy & Swanger, 2007; Jing & Li, 2008; Škerlavaj, Štemberger, Škrinjar, & Dimovski, 2007).”