The service system is the basic abstraction of service science

By Paul P. Maglio, Stephen Louis Vargo, Nathan S. Caswell, Jim Spohrer. Proceedings of the 41st Annual Hawaii International Conference on System Sciences (HICSS 2008), 2008

1,134 citations recorded by the source corpus.

Subfields: Industrial and Manufacturing Engineering, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/1e745b90dfca440f3743a7d41998d0ba7aaf9608

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In Industrial and Manufacturing Engineering

Stephen Louis Vargo

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Citations in the corpus

A definition for gamification: anchoring gamification in the service marketing literature (2016, background): “However, any organization, an individual department thereof, or even a family could be viewed as a service system (Spohrer et al. 2008).”
Antecedents to value diminution (2016, background): “Besides the customer(s), the provider in the relationship should be a beneficiary of value (Maglio et al., 2009).”
Conceptualizing smart service systems (2017, methodology): “For its part, the service science literature is often focused on how value is co-created and captured (Lusch et al. 2008; Maglio et al. 2009; Vargo and Lusch 2004a, 2008a), without recognizing the transformative potential smart products offer.”
Towards Designing Cooperative and Social Conversational Agents for Customer Service (2017, background): “…towards more service-oriented business models has led to the creation of complex service systems that are understood as “configurations of people, technologies, organizations, and information that create and deliver value to all stakeholders in the system” (Maglio et al. 2009; Peters et al. 2016).”
Blockchain Technology as an Enabler of Service Systems: A Structured Literature Review (2017, background): “For decades no common basis has been established concerning services [11].”
“Service Encounter 2.0”: an investigation into the roles of technology, employees and customers (2017, positive): “5 service systems to co-create value (Maglio et al. 2009).”
On value and value co-creation: A service systems and service logic perspective (2008, background): “Implications for service science and service research Service science is the interdisciplinary study of service systems , particularly the study of how complex configurations 150 S.L. Vargo et al. of resources create value within firms and across firms (Spohrer et al., 2008).”
Theory of value co-creation: a systematic literature review (2014, background): “The papers at the bottom (quadrants I and IV) concentrate on collaboration and co-creation between firms and customers, and have a more management-oriented perspective (Spohrer and Maglio, 2008; Maglio et al., 2009).”
Service-Dominant Logic as a Foundation for Service Science: Clarifications (2009, background): “…2004a 2008) is a service-centered alternative to the traditional s-centered paradigm for understanding economic exchange and value creation that has been identified as an priate philosophical foundational for the development of service science (Cambridge University and IBM ; Maglio et al. 2009).”