Service, services and products: rethinking operations strategy

By Martin Spring, Luis Araujo. 2009

331 citations recorded by the source corpus.

Subfields: Management Information Systems, Management of Technology and Innovation, Marketing

View Paper: https://www.semanticscholar.org/paper/c361b73c361638f557e35de4db7e57e1b36f7a40

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Mark A. Johnson
2. Ivanka Visnjic Kastalli
3. Claire Moxham
4. Andy Neely
5. Bart Van Looy
6. Frank Wiengarten
7. Ian Miles
8. H. Lightfoot

In Management of Technology and Innovation

1. Ivanka Visnjic Kastalli
2. Andy Neely
3. Bart Van Looy
4. Frank Wiengarten
5. Ian Miles
6. Ivanka Visnjic

In Marketing

1. Ivanka Visnjic
2. Frank Wiengarten
3. Ian Miles
4. H. Lightfoot
5. Ivanka Visnjic Kastalli
6. Andy Neely
7. Bart Van Looy
8. Nicola Saccani

Citations in the corpus

• Innovation and Skills (2010, background): “Numerous manufacturers see such service activities and products as having displaced the focus on their traditional material product ( Spring and Araujo, 2009 ).”
• Servitization: Disentangling the Impact of Service Business Model Innovation on Manufacturing Firm Performance (2013, positive): “Consequently, its innovative thrust in providing a variety of services related to its product offering has led to the development of an integrated product-service business model (Amit and Zott, 2001; Spring and Araujo, 2009).”
• Servitization and Competitive Advantage: The Importance of Organizational Structure and Value Chain Position (2015, neutral): “The move toward advanced services is garnering attention from researchers ( Datta and Roy 2011 ; Spring and Araujo 2009 ) and managers, who are beginning to consider such services as part of core corporate offerings ( Baines and Lightfoot 2013 ).”
• Measuring customer experience in service: A systematic review (2019, neutral): “…of the service-dominant logic of value creation, such as ‘product–service systems’ (Bertoni, Bertoni, Panarotto, Johansson, & Larsson, 2016; Spring & Araujo, 2009), ‘servitization’ (De Rojas & Camarero, 2018; Smith, Maull, & Ng, I., 2014), and, more recently, ‘service infusion’…”
• Buyer‐supplier relationships in a servitized environment: An examination with Cannon and Perreault's framework (2012, background): “The servitization research to date has been mainly focused on researching servitization from the perspective of a single organization, examining factors such as operations strategy (Baines et al., 2009; Spring and Araujo, 2009), organizational transformation (Martinez et al.”
• Only the Brave: Product Innovation, Service Business Model Innovation, and Their Impact on Performance (2016, background): “Our work adds to an emerging literature on servitization by testing separately the performance implications of the product-oriented and the customer-oriented business models (Spring and Araujo 2009; Zott and Amit 2007, Raja et al. 2013).”