Cognitive Lock-In and the Power Law of Practice

By Eric J. Johnson, Steven Bellman, Gerald L. Lohse. 2003

421 citations recorded by the source corpus.

Subfields: Information Systems and Management

View Paper: https://www.semanticscholar.org/paper/732a8ceeac2e374039d4a5067f6a447ceb5a42f3

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In Information Systems and Management

Citations in the corpus

Understanding consumers’ multichannel choices across the different stages of the buying process (2012, background): “Research further suggests that consumers might follow established buying routines and thus rarely compare different channels with respect to their attributes (Johnson et al. 2003).”
The impact of the servicescape on the desire to stay in convention and exhibition centers: The case of Macao (2012, methodology): “In this case, ender was used as quota sampling criterion, since gender is conidered as an important demographic characteristic which can ccount for a large percentage of the variance in attitudes and ehavioral factors (Johnson et al., 2003). According to the Macau tatistics (2009), around 47.”
Retailer Pricing and Competitive Effects (2009, neutral): “Since learning how to navigate a supplier’s site tends to require substantial costs (Johnson, Bellman, & Lohse 2003), switching suppliers involves costs.”
Explaining Cognitive Lock-In: The Role of Skill-Based Habits of Use in Consumer Choice (2007, methodology): “Previous research has argued that the acquisition of skill through repeated experience with an incumbent product can increase the subjective value of the incumbent relative to a competing product (Johnson et al. 2003; Murray and Häubl 2003; Ratchford 2001; Wernerfelt 1985).”
Modeling Purchase Behavior at an E-Commerce Web Site: A Task-Completion Approach (2004, background): “Though users may browse di ﬀ erently the more they visit a site (Johnson, Bellman and Lohse 2003; Bucklin and Sismeiro 2003), this variable was not diagnostic of online car purchase.”
The role played by perceived usability, satisfaction and consumer trust on website loyalty (2006, background): “Going further, as website loyalty seems to depend on consumer skills in managing and controlling the website, cognitive lock-in [45], supposes that the consumer’s familiarity with a website (and acquisition of the skills to manage and control it), lessens the likelihood of the consumer changing to a”
On the Depth and Dynamics of Online Search Behavior (2004, background): “…dynamic is analogous to the concept of lock-in, which has been discussed in markets for technology goods, and is a topic we are exploring elsewhere (Johnson et al. 2002) 23 4.4 Managerial Implications From a managerial perspective, this paper suggests that, despite claims to the contrary, the…”
Web Acceptance Model (WAM): Moderating effects of user experience (2007, background): “T ime spent on a website should not be the sole indicator of actual or future use, due to a learning effect, which means that the more times an individual visits a website, the less time they will need to carry out an information search [35].”