The impact of the servicescape on the desire to stay in convention and exhibition centers: The case of Macao

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Role of Airport Physical Environments in the Satisfaction Generation Process: Mediating the Impact of Traveller Emotion (2016, methodology): “Furthermore, electronic equipment was highlighted in other studies of exhibition centres, to influence affect, customer satisfaction, and desire to stay (Siu et al., 2012).”
The effect of airport atmospherics on satisfaction and behavioral intentions: testing the moderating role of perceived safety (2017, methodology): “…items of each construct in the questionnaire are adopted from previous studies (Han et al., 2009; Maxham & Netemeyer, 2002; Miles, Miles, & Cannon, 2012; Oliver, 1980; Siu et al., 2012; Wakefield & Blodgett, 1996; Zeithaml et al., 1996) and modified to be adequate in the present research setting.”
The role of travel experience in the structural relationships among tourists’ perceived image, satisfaction, and behavioral intentions (2017, background): “Siu et al. (2012) studied how the service atmosphere affects customers’ perception, satisfaction, and behavioral intentions in Macau.”