On the positive and negative effects of emotion work in organizations

By Dieter Zapf, M. Holz. 2006

450 citations recorded by the source corpus.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6f811dac68d85f17fad322a81ca396b0105af173

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Emotional Strategies of Police and Their Varying Consequences for Burnout (2016, background): “However, some studies have also suggested that demands for the expression of positive emotion are less consequential than originally believed, even potentially producing neutral or positive effects (Hsieh, 2012; Johnson & Spector, 2007; Zapf & Holz, 2006).”
Words from the heart speak to the heart: A study of deep acting, faking, and hiding among child care workers (2011, background): “It also suggests that a state of dissonance may occur as a result of either the expression of unfelt emotions or the suppression of felt ones (Zapf and Holz, 2006).”
Emotional labor among police officers: a diary study relating strain, emotional labor, and service performance (2017, background): “…and strain at the end of the work shift Previous research has shown that surface acting has detrimental effects on employee well-being, whereas deep acting is detrimental to a lesser extent or not detrimental at all (e.g. Brotheridge & Grandey, 2002; Philipp & Schüpbach, 2010; Zapf & Holz, 2006).”
The Positive Relationship between Servant Leadership and Employees' Psychological Health: A Multi-Method Approach (2014, background): “Since Hochschild’s (1983) seminal work, emotional labor has repeatedly been found to be a source of work stress and to cause job strain (e.g., burnout), especially when emotional dissonance is experienced (Abraham, 1998; Heuven & Bakker, 2003; Zapf & Holz, 2006).”
Emotional labor and burnout among Turkish primary school teachers (2014, background): “On the other hand, Zhang and Zhu (2008) reported that lecturers used deep acting strategy most often in relationships with their students in China.”
Frontline employees’ passion and emotional exhaustion: The mediating role of emotional labor strategies (2019, background): “Since EL is viewed as a source of job stress (Hochschild, 1983), and the EL strategy is the most significant factor determining the effects of EL (Johnson and Spector, 2007; Zapf and Holz, 2006), some investigations have applied Conservation of Resources theory to explore psychological outcomes of E”
On the costs and benefits of emotional labor: a meta-analysis of three decades of research. (2011, background): “Moreover, emotion–rule dissonance was signiﬁcantly related to emotional exhaustion and depersonalization in a cross-sectional mul-tisample study after controlling for neuroticism (Zapf & Holz, 2006).”
Regulatory job stressors and their within-person relationships with ego depletion: The roles of state anxiety, self-control effort, and job autonomy. (2016, background): “In linewith the self-control viewon emotional labor (Zapf & Holz, 2006), experimentally-induced emotional dissonance affects working memory operations and predicts sympathetic activation (Robinson & Demaree, 2007; Schmeichel, Vohs, & Baumeister, 2003).”