Emotional Communication in Conflict: Essence and Impact

By T. Jones. 2001

87 citations recorded by the source corpus.

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The Role of Emotions in Conflict Management: The Case of Work Teams (2005, background): “Previous research on conflict processes tended to view the modes of coping as products of a rational choice, while undermining the impact of irrational factors, such as disputants' emotional states and experiences (Brodtker & Jameson, 2001; Jones, 2000).”
EMOTION IN CONFLICT FORMATION AND ITS TRANSFORMATION: APPLICATION TO ORGANIZATIONAL CONFLICT MANAGEMENT (2001, background): “This paper articulates the argument that to be in conflict is to be emotionally activated (Jones, 2000) and utilizes Galtung's (1996) triadic theory of conflict transformation to locate entry points for conflict generation.”
Crossing the line(s): A dual threshold model of anger in organizations (2007, background): “A relatively neglected area of study (Jones, 2001; Laukka, Juslin, & Bresin, 2005), emotional intensity is perhaps the most salient and managed dimension associated with anger expression.”