The effects of perceived justice on recovery satisfaction, trust, word-of-mouth, and revisit intention in upscale hotels.

By T. Kim, Woo Gon Kim, Hong-bumm Kim. 2009

723 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/69e343e10eb9dee66ba157ae17903987e4d72e95

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Building loyalty through reward programs: The influence of perceptions of fairness and brand attachment (2019, background): “Perceived justice influences emotions (Chebat and Slusarczyk, 2005; DeWitt et al., 2008) and trust (DeWitt et al., 2008; Kim et al., 2009; Kwortnick and Han, 2011).”
Effects of the Booking.com rating system: Bringing hotel class into the picture (2018, neutral): “…the systematic literature review carried out by Cantallops and Salvi (2014), studies in hospitality have dealt with review-generating factors (e.g., Kim et al., 2009; Nusair et al., 2011) and on the impacts of eWOM from a consumer perspective (e.g., Wen, 2009; Sparks and Browning, 2011) and a…”
“Don't Forget that Others Are Watching, Too!” The Effect of Conversational Human Voice and Reply Length on Observers’ Perceptions of Complaint Handling in Social Media (2020, background): “Previous research examining the responses of directly affected customers report that distributive justice has the strongest influence on satisfaction with complaint handling (Gelbrich & Roschk, 2011; Homburg & Fürst, 2005; Kim, Kim, & Kim, 2009; Maxham III & Netemeyer, 2002; Mostafa et al., 2015).”
Service Fairness, Consumption Emotions, Satisfaction, and Behavioral Intentions: The Experience of Chinese Heritage Tourists (2013, background): “Kozak and Rimmington (2000) proposed a significant relationship between revisit intentions and recommendation intentions.”
The Influence of Destination Image on Tourist Loyalty and Intention to Visit: Testing a Multiple Mediation Approach (2019, background): “Even though visitors also had accommodating etiquette that is connected to the various level of satisfaction, it was professed better [58].”
Moral disengagement of hotel guest negative WOM: moral identity centrality, moral awareness, and anger. (2014, neutral): “…(Hess, Ganesan & Klein, 2007; Laczniak, DeCarlo & Ramaswami, 2001), perceived justice (Gelbrich & Roschk, 2011; Grégoire and Fisher, 2008; Kim et al., 2009), social comparison (Bonifield & Cole, 2007), consumer power (Grégoire et al., 2010), and emotional reactions (Gelbrich, 2010;…”
Creative tourism: a preliminary examination of creative tourists’ motivation, experience, perceived value and revisit intention (2014, background): “, 2001) or post trip experiences such as word of mouth recommendations (Kim et al., 2009; Hui et al., 2007; Lee et al., 2007) to test the relationship between the antecedents of revisit intentions to creative tourism destinations in increasing the predictability of the developmental model.”