Service Fairness, Consumption Emotions, Satisfaction, and Behavioral Intentions: The Experience of Chinese Heritage Tourists

By Lujun Su, Maxwell K. Hsu. 2013

173 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/69f8efb21af250260bbf2d9d2976470db1ff0876

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Citations in the corpus

The impact of tourism activity type on emotion and storytelling: The moderating roles of travel companion presence and relative ability (2020, unknown): “…function in the formation of memorable tourism experiences (Tung & Ritchie, 2011), elicit positive intentions and behaviors towards a destination (Su & Hsu, 2013; Su, Huang, & Pearce, 2018; Su & Swanson, 2017), and can act as an important motivation for participating in leisure travel (Mitas,…”
Mediating Effects of Place Attachment and Satisfaction on the Relationship between Tourists’ Emotions and Intention to Recommend (2017, background): “Prior studies (e.g., Lee et al. 2008; Su and Hsu 2013; Yüksel and Yüksel 2007) support a direct effect of positive emotions on loyalty (including intention to recommend).”
Reputation, subjective well-being, and environmental responsibility: the role of satisfaction and identification (2018, background): “…researchers have verified that customer satisfaction is a prominent precursor to a wide range of customer behaviors (e.g. Chen & Chen, 2010; Chi & Qu, 2008; Hutchinson, Lai, & Wang, 2009; Kozak & Rimmington, 2000; Su & Hsu, 2013; Su, Hsu, & Swanson, 2017; Su, Huang, & Chen, 2015).”
The mediating role of consumption emotions (2017, background): “…emotions tend to heavily focused on either hedonic-specific factors (e.g., restaurant atmospherics, ambient odors, and authenticity) or service-related factors or cases (e.g., service quality, service failure/recovery and service fairness) (Ha and Jang, 2012; Jang et al., 2011; Su and Hsu, 2013).”
Heritage Tourism in Singapore Chinatown: A Perceived Value Approach to Authenticity and Satisfaction (2016, background): “Similarly, dissatisfaction has been found to motivate tourists to seek other destinations and spread negative word-of-mouth (Almanza, Jaffe, & Lin, 1994; Kozak, 2003; Su & Hsu, 2013).”