Measuring the strategic readiness of intangible assets.

By Robert S. Kaplan, D. Norton. Harvard Business Review, 2004

1,099 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/6918e2f477a55c859fb43f7ec4eea8b98ee9ac66

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

Citations in the corpus

The tyranny of the Balanced Scorecard in the innovation economy (2006, background): “Their latest work (Kaplan and Norton, 2004) similarly builds upon the earlier concept of the BSC, including the measurement of intangible assets.”
20 years of studies on the balanced scorecard: Trends, accomplishments, gaps and opportunities for future research (2014, background): “…more than 300 organisations, Kaplan and Norton produced a series of articles (Kaplan, 2009; Kaplan & Norton, 1993, 1996a, 1996b, 2000, 2001a, 2001b, 2004a, 2006a, 2008a) and several books (Kaplan & Norton, 1996c, 2001c, 2004b, 2006b, 2008b) to advance the knowledge base of the balanced scorecard.”
Intellectual capital: company's invisible source of competitive advantage (2013, background): “They included company’s culture, orientation to quality, innovation, continuous improvement, information systems and teamwork (Wang and Changa, 2005; Brooking, 1996; Roos et al., 1997; Sveiby, 1997; Bontis et al., 2002; Kaplan and Norton, 2004).”
Intellectual capital and performance: testing interaction effects (2010, background): “Several aspects to measure structural capital included organizational culture, orientation to quality, innovation, continuous improvement, information systems and teamwork (Wang and Chang, 2005; Brooking, 1996; Roos et al., 1997; Sveiby, 1997; Bontis and Stovel, 2002; Kaplan and Norton, 2004).”
Strategic Human Capital (2014, background): “Kaplan and Norton (2004) provide a “human capital readiness” analysis that uses the value chain to identify key employee groups, their critical skills, and then the development of a set of management practices to ensure that enough people with the right skills will be attracted and retained within…”
Intangible assets in higher education and research: mission, performance or both? (2010, background): “Since the early 1990s, many conceptualizations of IC have been proposed (Bontis, 1998, 2001, 2002; Edvinsson and Malone, 1997; Kaplan and Norton, 2004; Klein and Prusak, 1994; Seemann et al., 2000; Stewart, 1998).”
Human capital convergences in intellectual capital and sustainability reports (2007, unknown): “…(Dati, 1997, 2000; Edvinsson and Malone, 1997; Guilding and Pike, 1990; Haanes and Lowendhal, 1997; Hall, 1992; Hammerer, 1996; Hendriksen and van Breda, 1992; Kaplan and Norton, 1992, 2004; Mortensen et al., 1997; Petrash, 1996; Roos and Roos, 1997; Sullivan, 2000; Sveiby, 1997; Teece, 2000).”
Intellectual Capital and Business Performance: What Structural Relationships Do They Have in Upper‐Upscale Hotels? (2012, methodology): “Second, the measurement items of INCAP, which were adopted from the hotel INCAP scale development study by Kim et al. (2011), were not fully validated due to the relatively young nature of INCAP literature in the hospitality industry.”
Intellectual capital disclosure, cost of finance and firm value (2009, background): “internal structure, external structure and competence of personnel (Sveiby, 1997), the Skandia Value Scheme including structural capital and human capital (Edvinsson and Malone, 1997) and the balanced scorecard integrating the concepts learning and growth, internal processes, customers and financial”
Competitive advantage: mediator of intellectual capital and performance (2011, background): “They included company’s culture, orientation to quality, innovation, continuous improvement, information systems and teamwork (Wang and Changa, 2005; Brooking, 1996; Roos et al., 1997; Sveiby, 1997; Bontis and Stovel, 2002; Kaplan and Norton, 2004).”
Supply chain performance measurement: a literature review (2010, background): “Importance of measurements related with intangible assets (human, information and organisational capital) is also evident in today’s balanced scorecard perspective, as also emphasised in Kaplan and Norton (2004).”