Toward a Generic Model of Trust for Electronic Commerce

By Yao-Hua Tan, Walter Thoen. International Journal of Electronic Commerce, 2000

555 citations recorded by the source corpus.

Subfields: Information Systems, Sociology and Political Science, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/61f689db1b2eda9f59168be911a1362cdbac30b3

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Citations in the corpus

E-File Adoption: A Study of U.S. Taxpayers' Intentions (2009, background): “Previous research suggests there are two targets of trust [30]: the entity providing the service (TOE) and the mechanism through which it is provided (TOI).”
The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce (2003, background): “Tan and Thoen found that factors of four kinds determine whether people perceive the controls of an ecommerce site as strong enough: social indicators, personal experience, understanding, and communality [58].”
E-government adoption: A cultural comparison (2008, background): “Secondly, one must trust the mechanism through which the service is provided (Tan and Theon 2001).”
Privacy calculus model in e-commerce – a study of Italy and the United States (2006, background): “In many recent MIS studies, trust was shown to be a crucial predictor of Internet use because the Internet environment is characterized by uncertainty and risk (Jarvenpaa et al., 2000; Lee & Turban, 2001; Tan & Thoen, 2000; McKnight et al., 2002; Gefen & Straub, 2003).”
Understanding dynamics between initial trust and usage intentions of mobile banking (2009, background): “It was also shown that increases in online transactions or intention to use a service were strongly affected by the reputation factor (Jarvenpaa et al ., 2000; Tan & Thoen, 2001; Pavlou, 2003).”
Literature derived reference models for the adoption of online shopping (2005, background): “Trust Lack of trust on the online transactions and the eretailers has been identified as one of the major obstacles in the adoption of online shopping in a large number of discussions [24,37,68,71,78,83].”
Consumer trust in e-commerce in the United States, Singapore and China (2007, background): “Other research has proposed a typology of trust types [10], developed a measurement scale for trust [11], emphasized the importance of system trust in business-toconsumer transactions [12], proposed trust model [13–15], integrated trust with the technology acceptance model [16,17], examined antecede”
Understanding customers' loyalty intentions towards online shopping: an integration of technology acceptance model and fairness theory (2009, background): “Compared to shopping in a traditional bricks-and-mortar environment, customers maintain a higher level of uncertainty about the shop, the vendor, the quality of the product, and the settlement performance in the online shopping environment (Tan and Thoen 2001).”
The Role of System Trust in Business-to-Consumer Transactions (2003, background): “Tan and Thoen [62] also describe a model of trust in a Web-based context.”
The roles of habit and web site quality in e-commerce (2006, background): “Consumers trust the web retailer based on a history of previous interactions and positive experiences in which the web retailer did not deceive them, which are the subjective reasons for trust (Tan & Thoen, 2000).”
The mechanics of trust: A framework for research and design (2005, background): “, 1998), party (Tan and Thoen, 2000), partner (Ratnasingam and Pavlou, 2004), knowledge-based (Koehn, 2003), or respect-based trust (Koehn, 2003).”