Consumer trust in e-commerce in the United States, Singapore and China

By Thompson S. H. Teo, Jing Liu. 2007

609 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/141a6a267d70d03eb951f119e5d57523301f1570

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

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Citations in the corpus

Determinants of customers' online purchase intention: an empirical study in India (2013, background): “Online trust is based on the perception of the risks or benefits of the online transaction (Teo and Liu, 2007).”
Assessing the effects of consumers' product evaluations and trust on repurchase intention in e-commerce environments (2018, background): “…website reputation can be categorized as website characteristics, we classify website reputation as an e-commerce adoption component that influences not only perceived quality and perceived value (Dodds et al., 1991), but also online trust (Jarvenpaa, Tractinsky, & Vitale, 2000; Teo and Liu, 2007).”
Understanding Customers' Satisfaction and Repurchase Intentions: An Integration of IS Success Model, Trust, and Justice (2011, background): “1 Satisfaction According to Kolter (2000), satisfaction is an individual’s feelings of pleasure or disappointment resulting from comparing the perceived performance (or outcomes) of online shopping in relation to his or her expectations.”
Consumer acceptance of internet banking: the influence of internet trust (2008, background): “In any case, we conclude in line with several other researchers that the relationship between (online) trust and culture needs to be further investigated (Gefen, 2000; Lee and Turban, 2001; Schoorman et al. 2007; Shankar et al. 2002; Teo and Liu, 2007).”
Investigating the factors influencing the adoption of m-banking: A cross cultural study (2015, positive): “These findings were corroborated by Teo and Liu (2007) who found that collectivist consumers were less risk adverse in China than in the United States.”
Consumers' decisions in social commerce context: An empirical investigation (2015, background): “In particular, the relationship between trust in product/service providers and customers' online purchase intention was intensively examined in recent studies [19,20,35,36].”
Adoption of artificial intelligence in higher education: a quantitative analysis using structural equation modelling (2020, background): “Theoretical model relating to e-commerce reveals that PR negatively but significantly influences Attitude of the users (Teo and Liu 2007).”
Determinants of repurchase intention in online group-buying: The perspectives of DeLone & McLean IS success model and trust (2014, background): “Empirical evidence supports the link between reputation and trust has been provided by prior literature (e.g., Ba & Pavlou, 2002; Kim et al., 2004; Pennington et al., 2004; Teo & Liu, 2007).”
How shall I trust the faceless and the intangible? A literature review on the antecedents of online trust (2010, methodology): “In an online survey by Teo and Liu (2007), however, an e-vendor’s perceived size did not have a bearing on customers’ trust.”
A proposed model of e-trust for electronic banking (2015, background): “According to Teo and Liu (2007) and also Delafrooz et al. (2013), the characteristics of the trustee (provider of banking services), such as the perceived size, perceived reputation and system assurance have positive relationship with the level of customer’s trust in e-business environment and…”
Determinants of customer repurchase intention in online shopping (2009, background): “Teo and Liu (2007) found that system assurance had the strongest influence on consumer trust among all the antecedents of trust.”
Handbook of Consumer Finance Research (2008, background): “…& Richard, 2014 ); company reputation and WOW communication (affect-based) (Kuan & Bock, 2007 ); experience with e-commerce and familiarity with online vendors (experience-based) (Bernard & Makienko, 2011 ); and consumer disposition and propensity to trust (personality-based) (Teo & Liu, 2007 ).”
Customer relationship management and innovation capability: an empirical study (2010, methodology): “Common method variance does not appear to be present (Teo and Liu, 2007).”