The Impact of Customer Trust and Perception of Security Control on the Acceptance of Electronic Commerce

By Bomil Suh, Ingoo Han. International Journal of Electronic Commerce, 2003

1,002 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/eb657f0c89a2edccb310801e1851ed99488cca56

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Citations in the corpus

Internet Privacy Concerns and Social Awareness as Determinants of Intention to Transact (2005, background): “Among other things, researchers have found that on-line purchasing intent is most influenced by security and privacy concerns [56, 66].”
Online stickiness: its antecedents and effect on purchasing intention (2007, background): “Many recent studies focus on the understanding of the web user’s intention to revisit a particular *Email: jclin@cis.scu.edu.tw website (e.g. Lin and Lu 2000, Chang and Cheung 2001, Suh and Han 2003, Ahn et al .”
E-File Adoption: A Study of U.S. Taxpayers' Intentions (2009, background): “Practitioners should also consider the use of 3 party trust seals, such as Trust-e and WebTrust, which address privacy concerns [51].”
Understanding online customer repurchasing intention and the mediating role of trust – an empirical investigation in two developed countries (2009, background): “…including willingness to buy (e.g. Jarvenpaa & Tractinsky, 1999); intended inquiry (e.g. Pavlou and Gefen, 2004); purchase intention (e.g. McKnight et al., 2002); willingness to transact/transaction intention (e.g. Bhattacherjee, 2001); and behavioral intention to use (e.g. Suh & Han, 2003).”
The theory of planned behavior and Internet purchasing (2004, methodology): “Other studies have also successfully used the TPB or the TRA as a theoretical framework from which to explain intention toward Internet purchasing or other e-commerce activity (Battacherjee, 2000; Jarvenpaa and Todd, 1997a, b; Pavlou, 2002; Song and Zahedi, 2001; Tan and Teo, 2000) or to explain act”
Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies (2006, background): “Although trust has been extensively examined within the context of the traditional economy [12, 16, 18, 26, 27, 46, 56], it was only recently that the concept has caught the attention of scholars investigating the digital economy [13, 19, 28, 36, 40, 45, 54, 57, 64, 68, 69].”
Gender differences in using mobile data services: utilitarian and hedonic value approaches (2010, background): “, 1989) and three items measuring behavioral intention to use mobile data services (Lee et al., 2002; Suh and Han, 2003; Pavlou and Chai, 2002) were adapted from previous research.”
Reducing online privacy risk to facilitate e‐service adoption: the influence of perceived ease of use and corporate credibility (2010, background): “For example, Malhotra et al. (2004) reiterate that consumers take high risks in the submission of personally identifying information while Suh and Han (2003) mention the risk of information theft, theft of service, and corruption of data.”
The effects of website design on purchase intention in online shopping: the mediating role of trust and the moderating role of culture (2010, methodology): “Trust was measured by the scales used by Chellappa (2005) and Suh and Han (2003).”
A model of consumer acceptance of mobile payment (2008, background): “The extent to which the prospective user is concerned about the following security aspects relevant to m-payment (Suh and Han, 2003): Authentication Data exchanged during the transaction will be restricted to legitimate users only.”
Understanding dynamics between initial trust and usage intentions of mobile banking (2009, background): “According to Suh & Han (2003), trust mediates the relationship between a person’s perception of security control and his/her acceptance of online banking.”
WebQual: An Instrument for Consumer Evaluation of Web Sites (2007, background): “, [19]), but several studies have successfully excluded social norms, focusing only on ease of use, usefulness, trust, and so forth, as predictors of e-commerce use [52, 74, 95].”
Why Do Internet Users Stick with a Specific Web Site? A Relationship Perspective (2006, background): “[81] Suh and Han [85] Tan and Teo [86] Satisfaction Satisfaction Trusting intentions”
The roles of habit and web site quality in e-commerce (2006, background): “As in previous studies (Bhattacherjee, 2002; Mayer, Davis, & Schoorman, 1995; Mcknight, Choudhury, & Kacmar, 2002a; Suh & Han, 2003), trust is regarded as a salient belief that includes integrity, benevolence, and ability.”