Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector

By Mubbsher Munawar Khan, M. Fasih. 2014

236 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/f2d35bd6b7c1a879eadb2110e1e2188f86be9d5c

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1. Burhanuddin Burhanuddin
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Citations in the corpus

• Effects of service quality and customer satisfaction on loyalty of bank customers (2021, background): “…dimensions previously mentioned, these five dimensions are deemed suitable for application in the banking industry (Siddiqi, 2011; Sureshchandar et al., 2002).dan Khan and Fasih (2014) stated that all dimensions in service quality are shown to be significantly correlated with customer satisfaction.”