Customer incivility and employee well-being: testing the moderating effects of meaning, perspective taking and transformational leadership†

By Kara A. Arnold, Megan M. Walsh. 2015

122 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/5cc2fcfd27507880b6965789b587b746128684ec

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Lilia M. Cortina
2. Dana Kabat-Farr
3. V. Magley
4. Barbara Griffin
5. A. Erez
6. Christine L. Porath
7. Denise Salin
8. Kathi N Miner

In Sociology and Political Science

1. Dana Kabat-Farr
2. V. Magley
3. Lilia M. Cortina
4. K. Nelson
5. Barbara Griffin
6. A. Erez
7. Kathi N Miner
8. Christine L. Porath

Citations in the corpus

• The paradox of employee psychological well-being practices: an integrative literature review and new directions for research (2019, unknown): “…Rahimnia and Sharifirad (2015); perceived organisational support e.g. Panaccio and Vandenberghe (2009); meaningful work and perspective taking e.g. Arnold and Walsh (2015); employee perception of HR practices e.g. Baluch (2017); emotional intelligence e.g. Carmeli, Yitzhak-Halevy, and Weisberg…”
• Researching Rudeness: The Past, Present, and Future of the Science of Incivility (2017, background): “Customer incivility has received the most attention in this respect (e.g., Arnold & Walsh, 2015; Kern & Grandey, 2009; Marchiondo, Cortina, Shannon, Haines, Geldart, & Griffith, 2015; Sliter, Jex, Wolford, & McInnerney, 2010; Sliter & Jones, 2016; van Jaarsveld, Walker, & Skarlicki, 2010; Walker,…”