The emotional reality of teams

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Emotional intelligence competencies in the team and team leader: A multi‐level examination of the impact of emotional intelligence on team performance (2008, background): “These group norms are an indication of the group's emotional intelligence and can help to determine if a group of individuals functions as a high-performing team ( Goleman et al. , 2002”
How Emotional Intelligence Mediates Emotional Labor in Public Service Jobs (2015, background): “Relatedly, Canfield (1990), Watkin (2000), and Goleman, Boyatzis, and Mckee (2002) associate a broad range of intrapersonal skills with it, such as adaptability, emotional self-control, initiative, optimism, and transparency.”
Conflict in the Classroom: How Teachers’ Emotional Intelligence Influences Conflict Management (2020, background): “Thus, the EI contributes to monitoring teacher feelings and correctly deals with students’ emotions (Goleman et al., 2002).”
The positive effect of expressing negative emotions on knowledge creation capability and performance of project teams (2016, background): “Teams are self-aware when they are mindful of the shared and individual affect currently experienced by its members (Goleman et al., 2002).”