Influence of customer verbal aggression on employee turnover intention

By Xiaoyan Li, Erhua Zhou. 2013

107 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/4a00cfbf6ffe32e40461cb12f0c7bb5a2ec6beaf

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Yihao Liu
2. Yifan Song
3. Jaclyn Koopmann
4. Mo Wang
5. Songshan (Sam) Huang

In Social Psychology

1. Pingping Hou
2. Ji Wen
3. Yihao Liu
4. Jaclyn Koopmann
5. Yifan Song
6. Mo Wang
7. Songshan (Sam) Huang

In Sociology and Political Science

1. Yihao Liu
2. Yifan Song
3. Jaclyn Koopmann
4. Mo Wang
5. Songshan (Sam) Huang

Citations in the corpus

• Customer Mistreatment: A Review of Conceptualizations and a Multilevel Theoretical Model (2015, background): “In addition, using a sample of call center employees in China, Baranik et al. (2014) found that customer mistreatment was negatively associated with well-being (measured three months later) through cognitive rumination.”
• Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model (2019, background): “To employees, organizational support is an important external energy resource that helps emotional recovery when they conduct emotional labor (Li and Zhou, 2012).”