Understanding users' initial trust in mobile banking: An elaboration likelihood perspective

By Tao Zhou. Computers in Human Behavior, 2012

495 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/440045fcb5391bc6e8734a62a5e14bbe7b87edc8

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

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Citations in the corpus

Consumer adoption of Internet banking in Jordan: Examining the role of hedonic motivation, habit, self-efficacy and trust (2015, background): “This thought has been empirically confirmed by Zhou (2012) who supported the considerable role of SE in shaping the customers' initial trust in Mobile banking.”
Mobile banking adoption: A literature review (2015, background): “These constructs include consumer awareness (Dineshwar and Steven, 2013; Jain, 2013; Sharma, 2011), personal involvement (Zhou, 2012b), network externality (Zhou, 2012a), policy and regulatory frameworks (Thulani et al., 2011), experience, and religiosity (Amin and Ramayah, 2010).”
User Perceptions and Trust of Explainable Machine Learning Fake News Detectors (2022, background): “In addition, literature has often shown a positive relationship between other human factors like self-efficacy and trust in the new technology environment (Kim et al., 2009; Zhou, 2012).”
Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk (2018, background): “Also, the presence of viruses and Trojan horses through Internet might also show great uncertainty and risk linked with using Internet banking (Zhou, 2012).”
Factors influencing adoption of mobile banking by Jordanian bank customers: Extending UTAUT2 with trust (2017, background): “Examining and explaining customer intentions and the adoption of Mobile banking have been recently the focus for scholars and practitioners worldwide, and this issue has seen a dramatic growth in the relevant literature of online banking channels (Gu et al., 2009; Lin, 2011; Purwanegara et al., 2014”
Risk, trust, and the interaction of perceived ease of use and behavioral control in predicting consumers' use of social media for transactions (2018, background): “Zhou (2010) shows that high perceived risk has a destructive effect on users’ initial trust in online applications, which is crucial to facilitating adoption and usage of apps.”
Digital banking, customer experience and bank financial performance : UK customers' perceptions (2018, background): “Previous studies are focused on factors influencing users’ intentions to adopt internet and mobile banking respectively (Martins et al., 2014 and Zhou, 2012).”
Persuasive messages, popularity cohesion, and message diffusion in social media marketing (2015, background): “Recipients should be aware of page topic to analyze argument quality, which directly affects usefulness (Zhou, 2012).”
A meta-analysis of antecedents and consequences of trust in mobile commerce (2020, background): “…et al., 2009; Ku et al., 2017; Lin & Lu, 2011; Luo et al., 2010; Oliveira et al., 2014; Silic & Ruf, 2018; Tan, 2013; Xin et al., 2015; Zhou, 2012a, 2012b, 2013b, 2011b Perceived privacy 9 Chang et al., 2016; Chin et al., 2018; Dew et al., 2017; Khasawneh et al., 2018; Libaque-sa et al., 2016;…”
Consumer adoption of mobile banking in Jordan: Examining the role of usefulness, ease of use, perceived risk and self-efficacy (2016, background): “…examination of the usage patterns of MB (i.e. behavioural intention, usage behaviour, adoption, and continued intention to use) has received considerable interest over prior literature of MB (e.g. Lin, 2011; Mishra and Bisht, 2013; Purwanegara et al., 2014; Zhou et al., 2010; Zhou, 2011, 2012).”