Herzberg’s Two-Factor Theory of Work Motivation Tested Empirically on Seasonal Workers in Hospitality and Tourism

By Christine Lundberg, Anna Gudmundson, T. Andersson. 2009

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Does mindfulness reduce emotional exhaustion? A multilevel analysis of emotional labor among casino employees (2017, background): “Prior studies have posited that the work environment has both positive and negative effects on employees (Lundberg et al., 2009).”
Emotional exhaustion and its consequences for hotel service quality: the critical role of workload and supervisor support (2020, methodology): “Taking into account that the perceived service quality is closely related to employee performance (Lundberg et al., 2009) and that the efficiency of customer service is evaluated through customer feedback (Niu, 2010), the scale items used to measure the quality of service performance were developed…”
Effects of High-Performance Work Systems (HPWS) on Hospitality Employees’ Outcomes through Their Organizational Commitment, Motivation, and Job Satisfaction (2021, background): “It has been a central issue in hospitality due to the difficulties in attracting and retaining the most talented employees, which can be assessed through enhancing employees’ motivation [38].”