Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust

By Yujong Hwang, Dan J Kim. Decision Support Systems, 2007

413 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/3f66fb866b0f7d92f27f90afb15f6a7777cb535a

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Anxious or Angry? Effects of Discrete Emotions on the Perceived Helpfulness of Online Reviews (2014, background): “Within psychology, there have been loud calls to move beyond valence in examining the effect of emotions (Lerner and Keltner 2000), and within IS, a few scholars have explored the distinct roles of discrete emotions in technology acceptance (Venkatesh 2000), technology use (Beaudry and Pinsonneault ”
Consumer adoption of Internet banking in Jordan: Examining the role of hedonic motivation, habit, self-efficacy and trust (2015, background): “Furthermore, Hwang and Kim (2007) documented the impacting role of intrinsic motivation (perceived enjoyment) on both dimensions of e-trust: integrity and ability.”
Consumer Empowerment Through Internet-Based Co-creation (2009, background): “Indeed, hwang and Kim [66] hypothesized a direct relationship between enjoyment and e-trust. they showed empirically that in the context of customer self-service systems, the Web site users’ enjoyment influences integrity and ability, two dimensions of e-trust. hence, we formulate: Hypothesis 11: Ex”
Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk (2018, background): “…time and cost; and using these channels such as smartphones, Internet, e-mail, and social media is considered a normal extension for other innovations that could be used by customers (Hwang and Kim, 2007; Irani et al., 2009; Lassar et al., 2005; Shareef et al., 2011; Simintiras et al., 2014).”
Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context (2013, background): “The significant positive relationship between service satisfaction and PE has been supported in the service literature (e.g., Bauer et al. 2006; Hwang and Kim 2007).”
A cross-cultural study of the intention to use mobile banking between Lebanese and British consumers: Extending UTAUT2 with security, privacy and trust (2019, result): “Their results supported the ﬁ ndings of Hwang and Kim [74] and Akhlaq and Ahmed [75] that found that client's feelings and emotion is a key prerequisite of trust views in inventive system.”
Alexa, she's not human but… Unveiling the drivers of consumers' trust in voice‐based artificial intelligence (2021, background): “Not only can enjoyment influence consumers' behaviors but the pleasure and fun of interacting with a new technology can also affect various aspects of information processing, such as consumers' loyalty and trust (Hwang & Kim, 2007; Ogonowski et al., 2014).”
The impact of online store environment cues on purchase intention: Trust and perceived risk as a mediator (2008, methodology): “Trust (Gefen and Straub, 2004; Hwang and Kim, 2007) 1.”
The Affective Response Model: A Theoretical Framework of Affective Concepts and Their Relationships in the ICT Context (2013, background): “Perceived Enjoyment Chin and Gopal 1995; Chin et al. 2003; Davis et al. 1992; Hong and Tam 2006; Hwang and Kim 2007; Igbaria et al. 1996; Lin et al. 2005; Parboteeah et al. 2009; Thong et al. 2006; van der Heijden 2004; Venkatesh 2000; Venkatesh and Bala 2008; Yi and Hwang 2003 The extent to which…”