The Experience of Emotion in the Workplace

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Compassionate Communication in the Workplace: Exploring Processes of Noticing, Connecting, and Responding (2007, background): “This kind of emotion has been labeled as ‘‘work feelings’’ (Mumby & Putnam, 1992) and as ‘‘emotional work’’ (Miller, 2002) and will be the focus of the research reported in this paper.”
The Construction of Correctional Officers: Layers of Emotionality Behind Bars (2004, background): “Emotion work is also required to achieve neutral and calm emotional states as exemplified by professors working through tragedy (Miller, 2002), police officers (Pogrebin & Poole, 1991), and 911 call takers (Shuler & Sypher, 2000; Tracy & Tracy, 1998).”
Emotions in uniform: How nurses regulate emotion at work via emotional boundaries (2011, background): “Other research suggests that skills in managing emotions are linked to socialization processes (Miller, 2002).”
Locking Up Emotion: Moving Beyond Dissonance for Understanding Emotion Labor Discomfort (2005, background): “While there are notable exceptions (e.g., Miller, 2002), concepts of emotion have largely been subsumed by seemingly more ‘‘rational’’ categories, such as employee morale , attitude , affect , or job satisfaction (Fineman, 1996).”