Job Characteristics and the Creativity of Frontline Service Employees
By Filipe Coelho, Mário Augusto. 2010
238 citations recorded by the source corpus.
Subfields: Experimental and Cognitive Psychology, Organizational Behavior and Human Resource Management
View Paper: https://www.semanticscholar.org/paper/353a4a7d4a965d799d7b63276ba472455ce99f66
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In Experimental and Cognitive Psychology
In Organizational Behavior and Human Resource Management
Citations in the corpus
- Understanding the Climate-knowledge Sharing Relation: The Moderating Roles of intrinsic Motivation and Job Autonomy (2016, background): “Because task variety involves the use of more diverse knowledge and skills, knowledge sharing is more likely to arise (Coelho & Augusto, 2010).”
- Intrinsic or extrinsic motivations for hospitality employees’ creativity: The moderating role of organization-level regulatory focus (2017, background): “Similarly, Coelho and Augusto (2010) investigated frontline service employees and found that both job complexity and work relationship influence employee creativity through factors such as intrinsic motivation and role stress.”
- A comparison of self-ratings and non-self-report measures of employee creativity (2012, background): “Of the numerous job characteristics examined in the creativity literature, the two most frequently studied are job challenge and job autonomy (Coelho and Augusto, 2010; Ohly and Fritz, 2010; Wong and Ladkin, 2008).”
- Servant leadership, organisational trust, and bank employee outcomes (2019, background): “An examination of the extant service research also presents the findings for AVEs of several variables, which are lower than .50 (e.g. Coelho & Augusto, 2010).”
- Hackman and Oldham's Job Characteristics Model to Job Satisfaction (2014, background): “Coelho and Augusto (2010) stated that task identity encourage the feeling that the job is meaningful and worthwhile thus motivating the employee to work smart. Task significance has been defined by Hackman and Oldham (1974) as the degree to which a job has a substantial impact on the lives or work o”
- Goal Orientation and Innovative Performance: The Mediating Roles of Knowledge Sharing and Perceived Autonomy (2012, background): “Recently, Coelho and Augusto (2010) argued that task autonomy plays a pivotal role in promoting creativity as it provides the freedom for people to try new ideas and learn from the consequences.”
- Who are you and what do you value? Investigating the role of personality traits and customer-perceived value in online customer engagement (2016, unknown): “…this study faces some limitations, including those related to the self-reporting of personality traits (despite this being a commonly used method (e.g. Coelho, 2010)) and the potential for social desirability bias as respondents may want to present themselves in a favourable light (Furnham, 1986).”