The impact of abusive supervision on service employees’ proactive customer service performance in the hotel industry
By Yijing Lyu, Xing Zhou, Weiwen Li, Junbao Wan, Jie Zhang, Canhua Qiu. 2016
130 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Social Psychology
View Paper: https://www.semanticscholar.org/paper/2e92327c3169a02b0ab556b4f6ef7227f4893d6e
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In Organizational Behavior and Human Resource Management
In Social Psychology
Citations in the corpus
- Narcissistic leadership and behavioral cynicism in the hotel industry: the role of employee silence and negative workplace gossiping (2020, background): “…on both individuals and organizations have been well-documented in the hospitality sector (Xu et al., 2018) including decreased service performance (Lyu et al., 2016), low levels of engagement (Wang et al., 2020), low levels of helping behaviors (Zhao and Guo, 2019), decreased job satisfaction…”