The Repair of Trust: A Dynamic Bilateral Perspective and Multilevel Conceptualization

By Peter H. Kim, Kurt T. Dirks, Cecily D. Cooper. 2009

392 citations recorded by the source corpus.

Subfields: Safety Research, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/2aa8dd8b130d63f35cacc7dd4909f91e8723b0ff

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Citations in the corpus

From ‘automation’ to ‘autonomy’: the importance of trust repair in human–machine interaction (2018, neutral): “…of trust repair include reshaping causal attributions such as culpability (innocent/ guilty), locus of causality (person/situation), controllability (fixable/fix ed) and stability (temporary/constant) (Dirks, Lewicki, and Zaheer 2009; Kim, Dirks, and Cooper 2009; Tomlinson and Mayer 2009).”
Chutes Versus Ladders: Anchoring Events and a Punctuated-Equilibrium Perspective on Social Exchange Relationships (2010, background): “Further, individuals erect a higher burden of proof on others who have committed breaches of trust to prove they are subsequently trustworthy (Kim et al., 2009), and we believe this coincides with negative emotional content in the relationship (e.”
Trustworthiness: A Critical Ingredient for Entrepreneurs Seeking Investors (2014, background): “…in a relationship depends on its progress (Lewicki & Bunker, 1996), the nature and dimension of the trust-damaging or trust-violating behavior (Kim et al., 2009; Tomlinson & Mayer, 2009), and the willingness of the trust damager or violator (in our case the entrepreneur) to accept the…”
Revisiting Who, When, and Why Stakeholders Matter: Trust and Stakeholder Connectedness (2020, background): “Even when trust is violated, actions like apologies, punishment, and compensation can aid in the sense-making process to aid trust repair (Kim et al., 2009).”
All you need is trust? A critical review of the trust and entrepreneurship literature (2012, background): “However, surprisingly little is known about the exact mechanism of how trust in (entrepreneurial) relationships is destroyed and repaired (Kim et al., 2009; Kramer and Lewicki, 2010).”
Repairing trust with individuals vs. groups (2013, background): “However, a sole focus on trustors provides an incomplete picture because it overlooks the critical role played by trustees in shaping trustors’ reactions (Kim et al., 2009).”
Co-creating Relationship Repair (2015, background): “…corporate reputations are repaired (Sutton and Callahan, 1987; Rhee and Valdez, 2009), how trust between individuals is rebuilt (Nakayachi and Watabe, 2005; Kim, Dirks, and Cooper, 2009), and how cooperation is restored between exchange partners (Bradfield and Aquino, 1999; Bottom et al., 2002).”