Emotional intelligence: fundamental competencies for enhanced service provision

By Philip Bardzil, M. Slaski. 2003

131 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/1cbac0d28b3ae5c5392d5725d5ca79352fb42221

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Marcel J. H. van Birgelen
2. Allard C. R. van Riel
3. C. Delcourt
4. Donald Chrusciel
5. Dwayne D. Gremler
6. Jay Kandampully
7. Jichul Jang
8. Jinsoo Hwang

In Social Psychology

1. Marcel J. H. van Birgelen
2. C. Delcourt
3. Donald Chrusciel
4. Allard C. R. van Riel
5. Dwayne D. Gremler

In Sociology and Political Science

1. Marcel J. H. van Birgelen
2. Allard C. R. van Riel
3. C. Delcourt
4. Donald Chrusciel
5. Dwayne D. Gremler
6. Jay Kandampully
7. Jichul Jang
8. Jinsoo Hwang

Citations in the corpus

• Considerations of emotional intelligence (EI) in dealing with change decision management (2006, methodology): “Implications/limitations Bardzil and Slaski (2003) point out that even with extensive training and improvement of the individual’s EI quotient, the organizational environment will continue to be an influencing factor determining whether an individual can exercise this new training.”
• Effects of perceived employee emotional competence on customer satisfaction and loyalty: The mediating role of rapport (2013, background): “…many of the key competencies involved in creating and maintaining an appropriate climate for service,” and the development of EC among service employees may “serve to reduce some of the emotional problems inherent in high levels of interpersonal interactions” (Bardzil and Slaski, 2003, p. 98).”