Examining the Mechanisms Linking Transformational Leadership, Employee Customer Orientation, and Service Performance: The Mediating Roles of Perceived Supervisor and Coworker Support

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A Critical Assessment of Charismatic—Transformational Leadership Research: Back to the Drawing Board? (2013, background): “Adopting a social exchange perspective in the analysis of service work, Liaw et al. (2010) identified perceived supervisor support and perceived co-worker support as mediators in the relationship with customer orientation.”
Customer Mistreatment, Employee Health, and Job Performance (2017, background): “For example, Liaw, Chi, and Chuang (2010) found that leadership support, but not coworker support, was related to employee performance.”
Organizational Culture as a Mediator Motivation and Transformational Leadership on Employee Performance (2021, background): “Additionally, such leaders can activate mutual support among their followers to achieve goals (e.g., shop performance goals) (Liaw et al., 2010).”