What is Quality? An Integrative Framework of Processes and States

By Peter N. Golder, D. Mitra, Christine Moorman. 2012

532 citations recorded by the source corpus.

Subfields: Management Information Systems, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/ce39a5599965586e6044b3c287156f07dc64dd24

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Management Information Systems

1. Ming-Hui Huang
2. Roland T. Rust

In Marketing

1. Ming-Hui Huang
2. Roland T. Rust
3. Laura J. Kornish
4. Philip M. Fernbach
5. Karl T. Ulrich
6. Bart de Langhe
7. Donald R. Lichtenstein
8. Xueming Luo

In Organizational Behavior and Human Resource Management

1. Ming-Hui Huang
2. Roland T. Rust
3. Philip M. Fernbach
4. Bart de Langhe
5. Donald R. Lichtenstein
6. Xueming Luo
7. Christian Homburg
8. Peter C. Verhoef

Citations in the corpus

• Navigating by the Stars: Investigating the Actual and Perceived Validity of Online User Ratings (2016, background): “As a result, the ratings represent the most trusted objective quality information for consumers” (see also Curry and Faulds 1986; Golder, Mitra, and Moorman 2012).”
• Engaged to a Robot? The Role of AI in Service (2020, background): “As a result, customers experience the quality that providers deliver and reach an outcome evaluation about the quality (not necessarily the same as what was objectively delivered; Golder, Mitra, and Moorman 2012).”
• The Importance of the Raw Idea in Innovation: Testing the Sow's Ear Hypothesis (2014, background): “production and perception processes described in Golder et al. (2012).”