Regret in Repeat Purchase versus Switching Decisions: The Attenuating Role of Decision Justifiability

By J. Inman, M. Zeelenberg, T. Bell, Henry C. Boyd, Adwait Khare, Warren Malueg, Ned Winsborough, Amy Zastoupil. 2002

425 citations recorded by the source corpus.

Subfields: General Decision Sciences, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/1076325154860c471bf426aec184d63a98162d25

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Citations in the corpus

Emotions in consumer behavior: A hierarchical approach (2005, background): “Other researchers concentrate on one or several specific emotions, such as surprise (e.g., Derbaix and Vanhamme, 2003), regret (e.g., Inman and Zeelenberg, 2002; Tsiros and Mittal, 2000), sympathy and empathy (Edson Escalas and Stern, 2003), embarrassment (Verbeke and Bagozzi, 2003) and anger…”
Regulatory mode effects on counterfactual thinking and regret (2008, background): “…1982; Landman, 1987; Zeelenberg, van den Bos, van Djik, & Pieters, 2002), whether it implies switching from or staying with the status quo (e.g., Inman & Zeelenberg, 2002; Tsiros & Mittal, 2000), and whether there is decision justifiability (e.g. Regulatory Mode Effects On Regret 4 Connolly &…”
The psychology of doing nothing: forms of decision avoidance result from reason and emotion. (2003, background): “Several studies demonstrate an effect of mutability on regret (Inman & Zeelenberg, 2002; Kahneman & Miller, 1986; Kahneman & Tversky, 1982; Landman, 1988; Tykocinski & Pittman, 2001); these are typically associated with the mutability of abnormal causes, discussed below in the Abnormal options…”
Option Attachment: When Deliberating Makes Choosing Feel Like Losing. (2003, background): “Such a scenario-based approach is common in research on related phenomena such as regret (e.g., Inman and Zeelenberg 2002; Tsiros and Mittal 2000) and decision making in general (e.g., Kahneman and Tversky 2000).”
The Role of Anticipated Emotions in Purchase Intentions (2016, background): “In particular, the status quo bias is due to the avoidance of self-blame for acting differently from the default option without proper justification (e.g., switching a brand despite being satisfied with it) (Inman & Zeelenberg, 2002).”
Satisfaction Emotions and Consumer Behavioral Intentions (2005, background): “has linked regret to switching behavior and disappointment to complaining, and negative word-of-mouth behavior ( Inman and Zeelenberg, 2002”
Bias in Favor of the Status Quo (2012, background): “Loss aversion also leads to greater regret for action than for inaction (Kahneman & Tversky, 1982); more regret is experienced when a decision changes the status quo than when it maintains it (Hesketh, 1996; Ritov & Baron, 1992; cf. Inman & Zeelenberg, 2002).”
Modeling regret effects on consumer post‐purchase decisions (2011, background): “, 2007; Tsiros and Mittal, 2000) as well as switching behaviors (Inman and Zeelenberg, 2002; Zeelenberg and Pieters, 1999).”
Regret in economic and psychological theories of choice (2006, methodology): “PRT shares with MEUT an interest in regret associated with decision outcomes, although it has found it useful to distinguish such outcome regret from regret associated with the decision process or the decision itself (Connolly & Zeelenberg, 2002; Inman & Zeelenberg, 2002).”