Satisfaction Emotions and Consumer Behavioral Intentions

By Christopher J. White, Y. Yu. 2005

302 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/97c2a5784d34ee89154edb893ec1ebd746cf012f

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Citations in the corpus

Moving from Marketization to Marketing of Higher Education: The Co-Creation of Value in Higher Education. (2014, background): “Marketing literature supports that appraisal emotion (the role of emotion in customer judgments) is related to both satisfaction and perceived value (Hume & Mort, 2010; Arora & Singer, 2006; White & Yu, 2005; Bagozzi, 1997).”
The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time (2010, methodology): “…& Strandvik, 1997; Stauss & Neuhaus, 1997), was found to be reliable and statistically related to a comprehensive range of behavioural intentions (White & Yu, 2005), and more recent evidence of the construct, predictive, and nomological validity of this model has been published (White, 2007).”
Brand love is all around: loyalty behaviour, active and passive social media users (2020, background): “White and Yu (2005) reported a strong positive relationship between positive emotions and positive WOM.”
The effects of anticipatory emotions on service satisfaction and behavioral intention (2014, background): “A number of studies have established that emotions experienced during the service encounter directly influence behavioral intention (e.g. Finn 2012; Jaiswal and Niraj 2011; White and Yu 2005; Wong 2004).”
Empirical study of destination loyalty and its antecedent: the perspective of place attachment (2011, unknown): “…antecedents to loyalty such as satisfaction (Tian-Cole, Crompton, & Willson, 2002), interpersonal relationship (Guenzi & Pelloni, 2004), repeat visitation (Kozak, 2001), emotion (White & Yu, 2005), motivation (Yoon & Uysal, 2005), and physical surroundings (Bitner, 1992; Wall & Berry, 2007).”