The Role of Anticipated Emotions in Purchase Intentions

By Richard P. Bagozzi, Daniel Belanche, Luis Vicente Casaló, Carlos Flavián. 2016

245 citations recorded by the source corpus.

Subfields: Applied Psychology, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/7f1b9abbcfb6eb69d875460057532912894e41ab

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Applied Psychology

1. Jeroen J. L. Schepers
2. Carlos Flavián
3. Luis Vicente Casaló
4. Daniel Belanche

In Marketing

1. Jeroen J. L. Schepers
2. Luis Vicente Casaló
3. Carlos Flavián
4. Daniel Belanche

In Organizational Behavior and Human Resource Management

1. Luis Vicente Casaló
2. Jeroen J. L. Schepers
3. Daniel Belanche
4. Carlos Flavián

Citations in the corpus

• Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success (2020, methodology): “A pre-test with 58 participants served to evaluate the realism and suitability of the failure scenarios in the restaurant, using the measure proposed by Bagozzi et al. (2016).”
• Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model (2021, methodology): “To this end, two items ( “ The scenario is realistic ” , “ The scenario is believable ” ) were used (Bagozzi et al., 2016).”