An analysis of customer satisfaction in a higher education context

By C. Munteanu, C. Ceobanu, Claudia Bobâlcă, Oana Anton. 2010

176 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/437538c950188862abeaa837eb107a90bcd04f53

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. H. Woodruffe-Burton
2. M. Yusoff
3. A. Hiller
4. Arun Aggarwal
5. S. Resnick
6. T. Woodall
7. Fraser McLeay

In Strategy and Management

1. A. Hiller
2. S. Resnick
3. T. Woodall
4. Fraser McLeay
5. Wagner Junior Ladeira
6. Fernando de Oliveira Santini

Citations in the corpus

• Dimensions Driving Business Student Satisfaction in Higher Education. (2015, result): “When students feel that they are customers, they may expect “value for money” (Narasimhan, 2001; and Watson, 2003). In view of that, their satisfaction should be important to the educational institutions (Thomas and Galambos, 2004). Students also want value for their investments in purchasing the te”
• Making sense of higher education: students as consumers and the value of the university experience (2014, background): “The measurement of student value in higher education began with Webb and Jagun (1997) and LeBlanc and Nguyen (1999).”
• Student satisfaction in higher education: a meta-analytic study (2017, background): “Munteanu et al. (2010); Stukalina (2014) Online learning materials Materials made available on digital platforms for students.”
• Impact of online classes on the satisfaction and performance of students during the pandemic period of COVID 19 (2021, background): “Quality of instructor is one of the most critical measures for student satisfaction, leading to the education process’s outcome (Munteanu et al., 2010; Arambewela & Hall, 2009; Ramsden, 1991).”